Frequently Asked Questions
How does my order ship?
We ship orders weekly via UPS. Orders will ship Tuesday for a scheduled delivery of Thursday. All orders placed after 8AM PST on Monday will be processed for the following week.
Do I need to be home to sign for my package?
No. UPS will release the package and leave on the door step if you are not at home. However, being a perishable package it should be brought in as soon as possible and refrigerated/freeze to prevent spoiling.
How do I handle and dispose of dry ice?
Always wear gloves when handling dry ice. The sub-zero temperatures are so cold they can cause burns if handled directly. Do not put dry ice in the freezer/fridge or any air-tight container. Also, avoid putting it in your sink where the ice could risk freezing pipes and will create a fog while dissipating. Best handling practices for dry ice is to place it outside in a well ventilated or open-air area where it will dissipate quickly.
Can I pause, cancel, or redirect my order?
Yes. If at any time you need to pause, cancel, or redirect your package, simply log into your user account to change your settings. To redirect your next order by updating your shipping address. To pause your subscription you can adjust the subscription frequency in your account.
Do you ship to Alaska and Hawaii?
No. At this time we are only servicing the lower 48 with our subscriptions. We hope to expand at a later date. Orders placed to these states will not be imported or processed. In the meantime, please sign up for our newsletter and you will receive an e-mail notifying you when we expand our service area.